Why allow it to continue?

It's every manager's job to communicate performance expectations to staff clearly through objectives, performance discussions and other means of defining “acceptable performance ” within the organization. Too often, this doesn't work.

Stay in controlEmployees and managers have totally different perceptions of the job and what's needed to do it correctly.

What causes this?

1.  Uncertainty about the role. Even bosses may be unclear about what's required.

Working with one business, we found major problems with a role that existed in several sub-divisions. The role was supposed to be the same everywhere — that's what the job description indicated. In practice, the five sub-division heads had wildly different understands of what the words in the job description meant in practice.

ROLESCRIPT™ allowed these differences to be surfaced and resolved in a single meeting.

2.  Employees don't spot hints or grasp subtle feedback messages. People's minds don’t work that way. You have to be open and up-front, which is a problem if you aren't all that clear about the role yourself.

If people aren't absolutely clear about their role and how they're expected to do it, how can they perform as expected? Though it's hard to believe, we find significant differences of understanding in more than 90% of cases. The employee is faithfully doing what he or she thinks is required. Only that isn't what the boss actually wants.

ROLESCRIPT™ gives boss and subordinate the opportunity to demonstrate their own understanding of the role and resolve and differences in a non-judgmental setting.

3. Expectations aren't set clearly. Expectations determine performance. If someone has the wrong expectation of what must be done, they'll try to meet it with predictable results.

Bosses judge performance against their expectations of the role and the person filling it. They think the employee understands what they want, but they're often wrong. They have no agreed way of communicating, clearly and simply, what they require. The result is confusion on all sides.

With ROLESCRIPT™ expectations are set openly, clearly and objectively so no one is in doubt.

Putting it right is essential

The difference between success and failure is often a clear understanding of what’s required for success.

ROLESCRIPT™ delivers the power and simplicity you need. Find out more right away.

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